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Refund Policy

This policy governs returns and refunds for mobility and hospital equipment (such as wheelchairs, walking sticks, walkers, commode chairs, and related accessories).

 

1. Return Eligibility

We accept returns only in two specific cases:

  • Defective or broken products received upon delivery.

  • Wrong product delivered (i.e., different from what you ordered).

No other reasons (like change of mind, size fit, or general dissatisfaction) qualify for returns.

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2. Timing — Same-Day Return Only

Returns are accepted only on the day of delivery. You must inspect the product immediately upon receipt and notify us if there’s any damage or if the wrong item was delivered—later returns will not be accepted.

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3. How to Report Issues

  • If you receive a broken or incorrect product, notify us immediately on the same day via:

We will guide you through the return and refund process.

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4. Refund Process

  • Upon confirmation of the issue:

    • If the product is defective/damaged or incorrect, we will approve a full refund.

  • Refunds are initiated as soon as possible after verification and are processed via the original payment method within 3–5 working days.

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5. No Returns or Refunds Otherwise

  • No returns or refunds for reasons outside the two specified scenarios.

  • If you accept the delivery without raising an issue at that moment, the order is considered accepted, and no return or refund will be allowed later.

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Summary Table

SituationEligible for Return?Refund?Timeframe

Product broken on deliveryYesFull refundSame day only

Wrong product deliveredYesFull refundSame day only

Any other reason (e.g., size, color, changed mind)NoNot applicable—

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6. Communication & Dispute Resolution

All return or refund-related communication must be done via email (amereyfurniture206@gmail.com) or phone (+91‑99585‑82902). If disputes arise, we aim to resolve them amicably. If unresolved, you may consider seeking redressal under Indian consumer protection laws, such as the Consumer Protection Act, 2019, which allows refunds for defective or mis-described products delivered.d2cecommerce.in+1trendsofindia.com+1jsrohilla.in+1timesofindia.indiatimes.com+7law4u.in+7law4u.in+7

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7. Modifications to This Policy

We may update this policy from time to time. Updated versions will be posted on the Website with a new “Effective Date.” Continued use of our site or placing orders indicates acceptance of the updated policy.

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